How to share Google My Business Access

How to share Google My Business Access – Google My Business (GMB) serves as a vital tool for businesses aiming to enhance their online visibility and engage with customers. Collaborative access enables multiple individuals or teams to manage and optimize GMB profiles, fostering teamwork, efficiency, and informed decision-making. In this detailed guide, we’ll delve into the step-by-step process of sharing access within Google My Business, empowering businesses to harness the full potential of this platform through collaborative efforts.

Sharing Google My Business Access on Desktop or Laptop: A Step-by-Step Guide

Determine User Roles

In Google My Business (GMB), user roles play a crucial role in defining access levels and responsibilities. Understanding the distinctions between these roles is essential before granting access. Here are the key user roles:

• GMB Owners: Owners hold complete control over the GMB controls. They are the only user type with the authority to modify or duplicate listings, as well as add or remove users. Opting for this level of access is recommended when collaboration involves alterations to listings or the addition of new users. It also serves as a safeguard for business owners who might encounter login issues – with this access, we can ensure continued access even in such situations.
• Managers: Managers possess nearly the same powers as owners, excluding the ability to create or delete users or remove listings. They retain the capability to optimize listings, manage content, and utilize all other enabled features.
• Site Managers: Site Managers are limited to accessing content on your page. Their abilities include posting edits, creating posts, responding to reviews, and accessing insight information. This level of access is typically granted to assistants, interns, or customer service team members responsible for review management and keeping page content fresh and updated. 

Access Your Google My Business Account

If you already possess an active GMB account, visit Google My Business via https://www.google.com/intl/en_uk/business/. Click on ‘Manage Now’ to access your dashboard and available tools.

Selecting Your Location

For single-location owners, this step may be skipped. However, if you manage multiple locations, you’ll need to designate the specific location for which you intend to modify access. Repeat this process separately for each of your individual locations. 

Navigate to ‘Users’ in the Sidebar Menu

Upon selecting ‘Users,’ a pop-up box will emerge, displaying a list of users along with their corresponding user roles and access levels within Google My Business.

Tap the ‘Add’ Button

By clicking the ‘Add’ button, you’ll be prompted to input the email address of the new user you wish to include.

 Input the Email Address

Ensure accurate entry of the intended person’s or organization’s email address to grant access securely.

Choose the Role for the New User

Once the email address is entered, a drop-down menu will emerge, allowing you to select the specific role for your new user. Opt for the desired role designation and proceed by clicking ‘invite.’

 Verify Our Access

Send an email to the new user to confirm their access to the Google My Business account and to ensure they possess the necessary permissions according to their designated user role.

Sharing Google My Business Access on Mobile Phone:

• Tap on ‘more’ located in the bottom right-hand corner.

Select ‘Manage Users’

Scroll through the options until you locate the ‘manage users’ feature, then proceed by selecting it.

Confirm Your Location Selection

Verify that you’ve selected the correct location. The options will be displayed at the top of the webpage as a row of small circles. The largest circle on the left indicates your current location, while the other circles represent alternative locations. Click on the specific location you aim to grant access to.

Once your choice is made, a list of the current users associated with that location will be presented.

Select the Add Icon

Note the difference: while the desktop version requires entering an email address, the mobile version prompts you to search for the user.

Input the email address of the user you wish to authorize and tap on ‘Search.’

A profile picture or the user’s name will be displayed.

 Tap the Add Icon Next to the Intended User

Tapping the plus sign adjacent to the name, photo, or email address you’ve entered will prompt a pop-up menu at the bottom of the screen. This menu will allow you to choose a user role.

Choose the Appropriate Role

Typically, the role selected will be ‘Owner.’ Please note: in the mobile application, the ‘Site Manager’ role is now referred to as ‘Communications Manager.’

Confirming Our Access

Make sure to verify that the new user has successfully gained access to your Google My Business account.

Reasons for Granting Access vs. Sharing Login Credentials:

Why opt for providing access rather than sharing your login details?

It Facilitates Efficient Workflow:

Working with numerous clients utilizing the Google My Business application, granting us access streamlines our workflow. Instead of navigating multiple logins, this approach saves time and avoids potential confusion. Our undivided attention can be directed toward enhancing your business pages.

It Safeguards Your Business:

Your private login information is personal and should remain confidential. While granting access allows us to assist you, keeping your login details private ensures that you retain full control and access over your business account.

Conclusion

Shared access within Google My Business amplifies the potential for businesses to streamline management, enhance online presence, and foster collaborative growth. By leveraging shared insights and collaborative efforts, businesses can cultivate stronger customer connections, optimize information accuracy, and propel their digital success. As you embark on your GMB journey, remember that shared access fuels collective achievements, transforming the digital landscape into a realm of shared victories and unified growth.