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Online Reputation Management Services
A US reputation management agency for businesses, executives and professionals
IndeedSEO is an online reputation management agency working with US businesses, professionals and executives who want people to find accurate information when they search their name. Our ORM services cover review management, reputation monitoring, search result improvement, reputation repair and crisis response in one program.
We work with local businesses, multi-location brands and individuals across the United States from our office in Helotes, Texas, and we have been delivering search and reputation work since 2012. Among reputation management firms, what tends to separate us is that we will tell you at the audit stage which results we think we can move and which we cannot.
Every engagement starts with a free reputation audit, so you know where you stand before you commit.
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- 14 years in business
- US office in Helotes, Texas
- No fake reviews, ever
What Is Online Reputation Management?
Online reputation management is the work of shaping what people find when they search your business or your name. It covers monitoring reviews and mentions, responding to them, generating new reviews from real customers, improving which results appear on page one of Google, and repairing damage from negative content. For most businesses the practical goal is simple: make sure the first page of results is accurate, current and in your own voice rather than someone else’s.
Why is online reputation management important?
Because most buyers check your reviews and your search results before they contact you, and increasingly they ask an AI assistant to summarise both. A single outdated article or an unanswered complaint can decide the outcome before you know the conversation happened.
What Our ORM Services Include
Online reputation management involves:
- Review generation
- Reputation monitoring
- Review marketing
- Online reputation repair
- Survey campaign management
- Search engine optimization (SEO) reputation management
Reputation and Brand Analysis
We audit how your brand appears online: page one of Google, review profiles, social mentions, news coverage, and AI answers. We analyze sentiment, identify damaging content, and benchmark you against competitors.
Strategy Development
Based on the audit, we build a custom strategy that combines review management, SEO, content, PR and crisis planning, with clear priorities, targets and timelines, agreed with you first.
ORM Implementation
We put the strategy into action: requesting removal of content that breaks platform rules, publishing positive content, launching review generation, and optimizing your profiles and listings.
Online Branding
We strengthen your presence through content, social engagement and digital PR, so what people find is current and in your voice. Our brand reputation management services go deeper on positioning..
Online Reputation Monitoring
We track mentions, reviews and conversations across search, review sites, social media, forums and news. Real-time alerts help you respond before a complaint becomes a crisis.
Comprehensive Reporting
Each month you get a report on review volume, ratings, sentiment and search result changes, plus dashboard access and regular strategy calls to agree what comes next.
Personal Reputation Management vs Corporate ORM
Personal ORM
Who it’s for Individuals, executives, entrepreneurs, influencers and public figures
Main goal Improve personal search results and professional credibility
Typical work Removing or suppressing negative content tied to a name
Building blocks Positive content and professional profiles
Scope A smaller set of keywords and results
Corporate ORM
Who it’s for Businesses, brands, organizations, enterprises
Main goal Protect brand reputation across search, review sites and media
Typical work Managing reviews, PR issues and brand sentiment
Building blocks Content marketing, monitoring and review management
Scope Multiple products, locations, executives and touchpoints
Many companies need both, because a CEO’s search results can affect the company, and a company crisis often appears under its leaders’ names. For full corporate reputation management, including brand positioning and perception work, see our brand reputation management services.
SEO Reputation Management
For most people, your reputation is whatever appears on page one of Google for your name. SEO reputation management, sometimes called search engine reputation management, is the work of changing what sits there. One negative article or complaint thread in the top results can cost you customers who never contact you.
What we do:
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Strengthen owned properties. We optimize your website, social profiles, LinkedIn, Google Business Profile, and directories so results you control rank strongly.
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Publish positive content. Articles, press releases, interviews, and profiles give Google better results to show.
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Build review profiles. Strong profiles on Google, Yelp and Trustpilot often rank for branded searches.
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Suppress negative results. Where content can’t be removed, we outrank it. Our service to push down negative search results covers this in detail.
The honest limits: Suppression typically takes three to six months for visible movement. Major news sites are hard to outrank, and no one controls Google’s algorithm, so any agency guaranteeing page-one removal isn’t being straight with you. We promise a clear plan, steady progress, and transparent reporting on every target result.
Google Reputation Management and Online Reputation Repair
Google reputation management is the day-to-day work of keeping your Google Business Profile accurate, your reviews answered and your rating reflecting current customers rather than your worst month. It is the part of reputation work with the fastest payback, because most people never look past your profile.
Review generation
We ask every customer for a review at the right moment through email, SMS, QR codes, and review landing pages. We ask all customers, not just happy ones, because selective requests break Google’s policies.
Response strategy
We write brand-aligned replies to every review, positive and negative. A calm, specific response to a negative review often reassures future customers more than a dozen five-star ratings.
Monitoring tools
Automated alerts flag new reviews across platforms so none go unanswered. Feedback surveys catch service issues before they become public complaints, while you can still fix them privately.
How we repair online reputation
When damage is done, we combine faster review generation, policy-based removal and suppression, starting with your Google Business Profile. Content that qualifies goes to our negative comment removal service.
AI Reputation Management
When someone asks ChatGPT, Perplexity, or Google’s AI Overviews whether your business is trustworthy, the answer summarizes what’s online: reviews, news, forum discussions, and your own site. We regularly check how AI tools describe your brand for questions like “[brand] reviews,” then fix inaccurate or outdated answers at the source by correcting information, strengthening accurate content, and keeping your brand details consistent. This connects to our AI search optimization services, which start at $249 a month.
White Label ORM for Agencies
Many agencies’ clients need reputation management, but few agencies want to build an ORM team. Our white label ORM service lets you offer it under your own brand while we handle delivery: audits, review management, monitoring, suppression campaigns, and content and PR for reputation goals. White label plans start at $129 a month.
Reporting
All reports and dashboards are unbranded or carry your branding, so your client deals only with you.
Onboarding
We start with a call about your client’s situation and goals, run the audit, and share the proposed strategy with you before anything reaches your client.
Agencies wanting a broader service range can also use our white label digital marketing program.
What a Typical ORM Timeline Looks Like
ORM usually runs 3 to 12 months, because cleaning up search results and building trust are ongoing processes.
Month 1
Audit and strategy
We analyze your search results, review platforms and social channels, and set your protection strategy.
Months 1–3
Early wins
Professional review responses, optimized social content, and quick fixes improve customer perception, and negative visibility on review sites may begin to decline.
Months 3–6
Content suppression and SEO
Positive content starts ranking on page one, pushing negative results to page two and beyond.
Months 6–12
Long-term scaling
Ongoing reviews, SEO, and monitoring build a credible brand presence that’s better protected against future negative content.
Online Reputation Management Cost and Pricing
Online reputation management pricing typically ranges from $300 to $5,000+ per month, depending on the amount of negative content, how competitive your search results are, and how aggressive the strategy needs to be.
By service tier
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Starter: monitoring and review management for individuals and small businesses.
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Growth: adds content creation, review responses, and search result improvement.
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Enterprise: advanced SEO, digital PR, and ongoing protection for brands facing serious challenges.
By engagement type
Monthly retainers for ongoing work, project-based fees for specific issues, and crisis management for urgent recovery.
What affects your monthly fee
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The volume and severity of negative content
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The number of search results to improve
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Industry competition
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Content and PR needs
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The level of monitoring required
Your online reputation management cost depends on where you’re starting, so every engagement begins with a free audit and a fixed quote.
Request a Free QuoteReputation Management by Industry
Doctors
Online reputation management for doctors has one rule above all others: providers cannot confirm that someone is a patient in a public reply, because that can breach HIPAA. We write compliant responses and build review volume, alongside our healthcare SEO services.
Lawyers
Reputation management for lawyers deals with a problem other industries do not have: reviews from opposing parties and people who were never clients. We report policy violations and help you respond in line with bar confidentiality guidance, supported by SEO for lawyers.
Dentists
Dentist reputation management lives or dies on recent reviews, because patients choosing a practice rarely look past the first few. We automate the post-appointment request, write replies that stay inside patient privacy rules, and keep your profile current, alongside our dental SEO services.
Hotels
Hotel reputation management runs across more platforms than most industries: Google, TripAdvisor, Booking.com and the OTAs all carry your rating, and they do not agree with each other. We monitor all of them, respond in your voice and keep the details consistent, alongside our SEO services for hotels.
Restaurants
Restaurant reputation management is about speed. A bad Friday night can sit at the top of your Google profile all weekend if nobody answers it. We watch for new reviews daily, draft replies you can approve from your phone, and build review volume so one bad night does not define the rating, alongside our SEO for restaurants.
Home services
Contractors win jobs on Google, Yelp, and Nextdoor reviews. Automated requests after every job keep your profile current, paired with SEO for plumbers and home services.
Salons
Clients book based on recent reviews. Post-appointment texts and QR codes keep reviews fresh, alongside SEO for hair salons.
Results
In months one to three, review volume rises, and your rating starts reflecting current customers. By months three to six, positive content ranks on page one and negative results move down. By month twelve, your branded search results are largely positive and monitoring catches new issues early. Every monthly report shows review count, rating, sentiment, the position of each target result, and what AI tools say about you. See how we report results in our client case studies.
How to Choose an Online Reputation Management Company
The best reputation management firms are transparent about what they can and can’t do. When you are comparing reputation management agencies, including us, look for:
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An audit before any quote.
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Honest explanations of what’s removable and what needs suppression.
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Ethical review practices: asking all customers and never buying or writing reviews.
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Reporting on specific results and a named point of contact.
Red flags: guaranteed removal or page-one results, offers of fake reviews, threatening reviewers (which can violate FTC rules), and vague reports.
| Criteria | ORM agency | ORM software |
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| What you get | Strategy, content, suppression, monitoring, responses | Monitoring, alerts, review requests |
| Who does the work | The agency | Your team |
| Handles negative search results | Yes | No |
| Best for | Fixing reputation problems | Maintaining a healthy reputation |
Why IndeedSEO
Reputation management experts under one roof
As a Google Partner and a Semrush Agency Partner with 14 years in search, we have SEO, content and PR specialists in house, so you are working with reputation management consultants who can actually execute rather than brief someone else.
A dedicated project manager
Handles monitoring, strategy, and urgent issues, including outside business hours when a crisis can’t wait.
Monthly reporting and dashboard access
Shows review trends, sentiment, and search result changes, with regular strategy calls.
Ethical methods only
No fake reviews, no review gating, no threats to reviewers.
A US point of contact
Our office in Helotes, Texas serves US clients during US business hours, with complete confidentiality, and our delivery team works from our office in Mohali, India, so monitoring continues overnight.
Frequently Asked Questions
Get Your Free Reputation Audit
See exactly what customers find when they search for you: search results, reviews, mentions, and AI answers. We’ll show you what’s helping, what’s hurting, and what we’d do first, with a fixed monthly quote. No obligation.
Get My Free Reputation Audit
